Refund Policy

RETURNS, REFUNDS AND RIGHTS OF CANCELLATION
You shall have the right to cancel an Order only in the following circumstances:

(a) If We have failed to deliver the Order within 40 days after the date you placed the Order;

(b) In the case of Faulty Products at the earliest opportunity after you have discovered that the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 10 days after receiving the product).

If an Order is cancelled under the conditions in (a) or (b) above, We shall be responsible for all sums paid (including initial and re-delivery charges (if any) or reserve the right to offer a spare part or repair where appropriate, in respect of the Order in question. We also reserve the right to offer a replacement item of similar or equal value.

Notice of wish to cancel must be made by email to hello@abtea.co, we require a receipt or order number.

All returned Products must be unused and in the same condition that you received them. Products must also be in the original packaging and sent to Abtea Limited, #907, 9/F, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Hong Kong

REFUND TERMS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned Product. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

EXCHANGES
We only replace Products if they are defective or damaged. If you need to exchange it for the same Product, send us an email at hello@abtea.co and mail the Product to: #907, 9/F, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

SHIPPING
To return the Product, you should mail the Product to: #907, 9/F, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

You will be responsible for paying for your own shipping costs for returning the Product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on location of the mailing address, the time it may take for your exchanged Product to reach you, may vary.

If you are shipping a Product over HKD $300, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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